Policies and Refunds

Welcome to the ECS Cares Incorporated, website located at www.ecs-cares.com and thank you (any visitor to our web site) for considering our products and services.

As stated in our Terms of Service, our Privacy Policy forms a part of your legal agreement with us. Your use of this website, as well as the agreement with this policy that you clicked, signifies that you agree with all terms of this Policy. Please do not use this website if you disagree with any part of our Privacy Policy.

Guarding your Personal Information is very important to us, and the following policy explains how information about you is used and protected.


Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.


If you have NOT received your merchandise, you may cancel all or part of your order within 24 hours of placing your order without a charge or fee by contacting us.


All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our service department. If a refund has been authorized, please note the following

Cash payments will be refunded by cheque (allow 7 business days). Debit Card payments will be refunded to the same account if the Debit Card and Debit Card holder are present. If the Debit Card holder is not present, Debit Card payments will be refunded by cheque (allow 7 business days).

Credit Card payments will be refunded to the same Credit Card (allow 7 business days). All other payments will be refunded by cheque (allow 21 business days).


If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.


To help us improve our privacy policy and practice, please give us your feedback. You may call us at 1-(800) 263-1857.



When you use our website, our servers may automatically collect certain Non-Personal Information such as: your IP address, your operating system or your browser.


We may use Cookies to store or retrieve information. Cookies are a small piece of text stored on your browser which may allow us to identify you upon return to the website or to remember specific information such as your shopping cart items or your display options. Cookies are neither a virus nor spy-ware. You hereby authorize the use of cookies by us.


The Personal Information we may collect and store is the information that you voluntarily disclose to us, including but not limited to; any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, such as: (1) first and last name; (2) home or other physical address, including street name and name of a city or town; (3) email address; (4) telephone number; (5) a government issued identifier; (6) any other identifier that permits the physical or online contacting of a specific individual; or (7) information concerning a user that the web site or online service collects online from the user and maintains in personally identifiable form in combination with an identifier described in this section. Personal information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.

“Shine the Light” – In response to your request (which you may only make once each calendar year), we will provide you either: 1) a list of the categories of personal information disclosed to other companies for their marketing purposes during the preceding calendar year, with the names and addresses of those companies, or 2) you may change or opt-out cost-free such information sharing as described below.

Updating Individual Information – You may request that We update Your Personal Information by contacting Us at 1-(800) 263-1857.

Deleting Individual Information – You may request that We delete Your Personal Information by contacting Us at 1-(800) 263-1857. Deleting Your personal information may cause disruption in the use of Our site.


Our website may contain links or display advertising from third parties. Non-Personal and Personal Information you voluntarily provide to third parties through links on our web site may be shared with us by our advertisers and other third parties. In addition, we may receive Personal Information from co-registration partners when you have voluntary agreed to allow a third party to share their data. We have no control over the privacy practices of these third parties. Please be sure to read and accept the Privacy Policy on any website you visit.


We do not intentionally collect Personal Information from children who are younger than age 18.

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We store your Personal Information on our computers, and we believe we have appropriate security measures in place to protect your Personal Information including encryption of any personally identifying information. However, we cannot guarantee that our security measures will prevent our computers from being accessed without authorization and your Personal Information stored on them stolen, deleted or changed. We assume no responsibility for such unauthorized actions.


For any unencrypted data that we maintain that includes Personal Information, we will notify you of any unencrypted Personal Information that was, or is reasonably believed to have been, acquired by an unauthorized person. The type of information that triggers the notice requirement is an individual’s name plus one or more of the following: Social Security number, driver’s license or Identification Card number, financial account numbers, medical information or health insurance information, as well as any complete login information.

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When the time comes to dispose of Customer Records; We will shred, erase or otherwise modify the personal information when disposing of Customer Records under our control.

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We may use your Personal Information for any legal purpose in our sole discretion, including but not limited to; membership, registration, log-in, or order fulfillment purposes. You agree that we may also use your Personal Information to contact you by phone, postal mail or email.

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We may transfer Personal Information to third parties for order fulfillment, to respond to Legal Processes or governmental requests for information, or for any other legal purpose.

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While your browser may contain a “do not track” signal or other mechanism that provides You the ability to exercise choice regarding the collection of personally identifiable information or about your Internet activities over time and across third-party sites or online services, our systems are not set up to accommodate your browser’s request.

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This Privacy Policy is effective as of November 1, 2018. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in our Privacy Policy either by email or by a conspicuous posting on our web site.